Validation is a word that comes up a lot in my life. I’m thrilled to be able to validate the power of individual differences, for instance. My dyslexia is validated with most everything I say or do – or write. My faith in humankind is validated about 93% of the time. My body validates that there IS an aging process 100% of the time.
Validation comes after you already know something is true – yet it still feels good when it confirms you are right.
It didn’t take a fire that rendered the Kolbe executive office building uninhabitable for me to know what an amazing team we have at Kolbe Corp. But it sure feels terrific to have that validated through the actions taken by every single team member.
I was out of town when it happened, close enough to hurry back. What business owner doesn’t cut short her off-site writing time and get back to town when there’s a major fire? One who totally trusts her team to make the right decisions (and knows no one was injured).
Several of our top execs were on the road with clients when all of the exec and IT offices had to be moved into our ops building. None had to cancel or be on the phone giving directions. When all of your team members take responsibility for shared goals, sharing space and accommodating others’ needs is not a dire situation.
The fire rendered our IT center, fondly known as “the cave,” unusable. We’re an Internet-based company. If our servers or services go down, we’re out of business. With proper back-up and wise planning, a local disaster shouldn’t be felt by your worldwide customers. None noticed.
Best validation of all: I haven’t received a single note of condolence. Don’t need one. I have proof that the Kolbe team can and will pull together under fire.
Our thoughts and prayers go out to those in our state and others who have suffered serious loss due to fires.